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Terms of Service
The following terms of service, together with the documents referred to in them, set out all of the terms of the agreement (“Agreement”) between:
1. CLEVENUE LIMITED, a company registered in England and Wales with registered number 14484402 (“Clevenue”); and
2. the person who indicates their acceptance of this Agreement (if that person is a sole trader) or the entity or organisation that person works for, owns or otherwise represents or purports to represent, whether that acceptance is in the context of a paid service, a free service, a trial or otherwise (“Customer”).
Clevenue’s main place of business and correspondence address is 124 City Road, London, United Kingdom, EC1V 2NX. It can be contacted by email to email@example.com;
Clevenue trades with businesses only. It does not provide any services suitable for consumers. The Customer therefore represents, warrants and agrees that it enters into this Agreement in the course of a business or profession. Where the Customer is not a natural person, the natural person who indicates his or her acceptance of this Agreement on the Customer’s behalf represents, warrants and agrees that he or she has all the required powers, authorities and consents to bind the Customer.
This Agreement governs all use by the Customer (and by its officers, employees and agents on its behalf) of all Clevenue products and services described from time to time on our website at https://www.clevenue.io (collectively the “Services”). Clevenue does not make the Services available on any other terms. If the Customer does not agree to all of the terms of this Agreement, it may not use the Services.
Clevenue may make changes to these terms of service from time to time, for example (without limitation) in order to reflect changes or additions to the Services, changes in law, changes in market conditions or changes in best practice. Clevenue will use reasonable endeavours to draw significant changes to the Customers’ attention, but it remains the Customer’s responsibility to review this page for changes from time to time. The Customer will be deemed to have agreed to any changes to the terms of this Agreement by continuing to use the Services after the effective date of the change.
1. Access to the Services
1.1 In consideration for payment by the Customer of the subscription or professional service fees (where applicable) and the performance by the Customer of its obligations under this Agreement, Clevenue will grant to the Customer access to those Services which the Customer indicates from time to time that it wishes to receive, on and subject to the terms of this Agreement. The Customer’s access to each of the Services may be limited to a particular number of users for which it has subscribed, or it may be unlimited, depending on the Service and pricing model subscribed for or professional services purchased. In this Agreement, each user of a Service is referred to as a “User”.
1.2 As a condition of access to the Services, the Customer acknowledges and agrees that Clevenue provides the Services on an off the peg basis, and does not customise the Services to the needs of any particular customer. If however, the Customer purchases professional services the Services will be set out in a separate order form. It is the Customer’s responsibility to evaluate and keep under review the Services’ continuing suitability to the Customer’s needs. The Customer further acknowledges that it is in the nature of SaaS products such as the Services to develop, change and evolve, and Clevenue, therefore, gives no warranty and makes no representation that:
1.2.1 any particular feature or function of the Services will continue to be available throughout the term of this Agreement;
1.2.2 that the Services will be continuously operational and accessible;
1.2.3 that the Services are free from errors or defects; or
1.2.4 that the Services do not infringe the rights of any third party,
and except as expressly stated in this Agreement, all warranties and conditions whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.
1.3 Clevenue reserves the right to suspend access to all or any of the Services in order to perform maintenance or address security problems. Clevenue will make available information about scheduled maintenance where reasonably practicable.
2. Acceptable use of the Services
2.1 The Customer will not, and will procure that each of its Users does not:
2.1.1 upload to or make available to be displayed through any of the Services any material which:
220.127.116.11 is obscene, defamatory, or which tends to promote discrimination on the basis of any characteristic protected by applicable law;
18.104.22.168 infringes the rights (including but not limited to intellectual property rights) of others;
22.214.171.124 is uploaded or displayed in breach of a legal duty to any other person (including but not limited to duties of confidence);
126.96.36.199 contains the personal data of minors; or
188.8.131.52 otherwise breaches any applicable law or regulation;
2.1.2 use any of the Services:
184.108.40.206 for any criminal or dishonest purpose, or in a manner which is capable of resulting in the commission of any criminal offence;
220.127.116.11 to transmit knowingly or recklessly any malicious software or payload; or;
18.104.22.168 to send unsolicited commercial emails unlawfully;
2.1.3 resell or repackage any of the Services without Clevenue’s prior written consent;
2.1.4 interfere with, disrupt or attempt to interfere with or disrupt the operation of the Services;
2.1.5 access or attempt to access the confidential data of Clevenue or any other Clevenue customer;
2.1.6 reverse engineer or decompile any aspect of the Services, or attempt to do so, unless permitted to do so by applicable law without the possibility of contractual waiver; or
2.1.7 perform any penetration, load or other security testing of the Services without Clevenue’s prior written consent.
2.2 The Customer will indemnify Clevenue against all claims, losses, damages, fines, costs and expenses (including legal fees) which Clevenue may incur or face as a result of the Customer’s breach of clause 2.1.
2.3 The Customer of any Managed Package service will respect the Managed Package Fair Usage Policy as defined in: https://www.clevenue.io/terms#privacy-policy
3.1 The Customer will pay in advance, either on a monthly, quarterly or annual basis (as agreed upon by Clevenue and the Customer), such fees as may be applicable to the Services to which the Customer subscribes. The specific fees will be as specified on Clevenue’s website from time to time, or as provided in an order form for professional services
3.2 Clevenue may offer to the Customer a free trial of one or more Services. If the Customer then chooses to subscribe to one or more of the Services for which it has had a trial, the period of the trial will not be included in the first subscription year for the purposes of determining the renewal date; instead, the subscription year for those Services will begin on the date on which the Customer pays the relevant subscription fees.
3.3 The Customer may at any point subscribe to additional Services, or add additional Users to a Service it already subscribes for (if the Customer’s subscription to that Service is limited by User count). In order to ensure that all Service subscriptions have the same renewal date, Clevenue will charge the Customer (and the Customer will pay) a pro rata amount for the partial year of additional Services or additional Users (as the case may be), rounded up to the nearest calendar month. Additional professional service hours can be purchased and added as required.
3.4 The Customer may request that Clevenue discontinue the Customer’s subscription to any Service (either entirely or in respect of specified Users), in which case Clevenue will do so, but the Customer will not thereby be entitled to any refund or credit.
3.5 Any professional services order form shall be effective from the date the order is signed unless otherwise agreed and will be reviewed as appropriate to address any necessary adjustments or modifications. Any Service agreement may be terminated by the Customer per the terms of the signed Order Form as agreed.
3.6 All fees are exclusive of VAT. Customers based in the UK will pay to Clevenue any VAT chargeable on the supply of the Services at the then applicable rate, subject to receipt from Clevenue of a valid VAT invoice.
3.7 Clevenue will be entitled to charge, and the Customer will pay, late payment interest at the then prevailing statutory rate from the date on which any payment becomes overdue until the date of payment (whether before or after judgement).
4. Customer Dependencies
4.1 As well as payment by the Customer of the fees, Clevenue’s provision of the Services to the Customer is also dependent on the Customer doing or permitting certain things. The Customer therefore agrees that it will:
4.1.2 procure that its arrangements with its Users make clear that the Customer’s IT systems (therefore including Clevenue’s services) are provided by the Customer for business use and that the User cannot therefore have any expectation of personal privacy in respect of data stored in or processed using those systems;
4.1.3 keep (and procure that each User will keep) all access credentials for the Services secure and confidential, and will promptly notify Clevenue if any such credentials are or may have been compromised;
4.1.4 configure the Services correctly, using the facilities provided, to ensure that Users cannot access data held within the Services that they should not have access to;
4.1.5 ensure that the information collected by Clevenue during the registration process is accurate, complete and not misleading;
4.1.6 ensure that the Customer’s systems and Internet connections are suitable for use with the Services; and
4.1.7 ensure that the Customer’s use of the Services does not violate any laws, regulations or codes of conduct specific to the business of the Customer.
5. Customer Representations and Warranties
5.1 Clevenue enters into this Agreement with the Customer at a distance, often in an entirely automated way, and it is not practicable for Clevenue to undertake due diligence on each of its customers, so Clevenue must be entitled to rely on certain assurances of fact by the Customer. Therefore, the Customer represents and warrants that:
5.1.1 it is not insolvent or trading wrongfully, or subject to any of the other events or circumstances described in clause 7.3.2;
5.1.2 if it is a body corporate, it is duly incorporated and validly existing;
5.1.3 if it is a natural person, it is of capacity;
5.1.4 it has all of the required rights to store, process and use the information, data and other materials held in the Customer’s systems (including all email and data held within Hubspot) (“Customer Data”), including the right to use the Services with the Customer Data; and
5.1.5 it has all of the required powers, authorities and consents to enter into and perform this Agreement and, if the Customer is not itself the natural person who indicates their acceptance of this Agreement, the person who does so on its behalf has all the required powers, authorities and consents to bind it to this Agreement.
6. Clevenue warranties
Clevenue warrants that:
6.1 it is not insolvent or trading wrongfully;
6.2 it is duly incorporated and validly existing;
6.3 it will use commercially reasonable efforts to ensure that the Services perform materially in accordance with their description from time to time on Clevenue’s website; and
6.4 it will in providing the Services comply with its security statement as updated from time to time.
7. Term and Termination
7.1 This Agreement will have effect from the date on which the Customer subscribes for or accepts a free trial of any Service, until the date on which the Customer’s last subscription period or free trial expires. Each subscription to a Service will run for successive periods corresponding to the relevant billing period (as contemplated by clause 1), renewing automatically at the end of each such period unless cancelled by the Customer in accordance with clause 7.2.
7.2 At any point before the date on which a subscription for Services is due to renew, the Customer may cancel that subscription by means of the relevant feature of the Clevenue console application or as provided in the order form for professional services, in which case such subscription or order form will not renew automatically.
7.3 Clevenue may immediately (and without refund) cancel or suspend the Customer’s subscriptions to any or all of the Services, or terminate this Agreement in its entirety, if:
7.3.1 the Customer materially or persistently breaches any provision of this Agreement;
7.3.2 provision of the Services becomes, by virtue of a change in law or the adverse ruling of a court or regulator of competent jurisdiction, unlawful; or
7.3.3 the Customer is unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986) or becomes insolvent or an order is made or a resolution passed for the administration, winding up or dissolution of the other (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the Customer’s assets or the Customer enters into or proposes any composition or arrangement with its creditors generally or any analogous event occurs in any applicable jurisdiction.
7.4 Rights and obligations which have accrued prior to the date on which this Agreement expires or is terminated will survive such expiry or termination.
7.5 The provisions of clauses 2.2 and 10.2 in particular will survive termination of this Agreement.
8.1 Unless otherwise instructed by the Customer, Clevenue may utilise the Customer's name, logos and trademarks on Clevenue's website and within its promotional materials for the purpose of marketing and business development. Any additional usage by Clevenue will be contingent upon receiving the Customer's prior written approval, such consent not to be unreasonably withheld or delayed. Clevenue welcomes any public relations or marketing efforts initiated by the Customer and consents to the usage of Clevenue's name, logos and trademarks by the Customer for such purposes. Moreover, Clevenue encourages the Customer to make contact for any potential collaborations in this area.
9. Data Protection
9.1 In this clause 9:
9.1.1 “GDPR” means the General Data Protection Regulation (EU 2016/679) and/or any legislation which preserves or replaces it following the United Kingdom’s exit from the European Union;
9.1.2 words and phrases which have defined meanings in the GDPR will have the same meanings when used in this clause 9; and
9.1.3 to the extent that any legislation preserves or replaces the General Data Protection Regulation (EU 2016/679) following the United Kingdom’s exit from the European Union, references to the GDPR shall be interpreted as references to the nearest equivalent provision(s) of such new legislation.
9.2 Each party will in connection with this Agreement comply with its respective obligations under applicable data protection laws, including the GDPR.
9.3 Where Clevenue processes personal data as data processor on behalf of the Customer as data controller:
9.3.1 Clevenue will:
22.214.171.124 process such personal data only on the written instructions of the Customer;
126.96.36.199 ensure that its staff who are authorised to process such personal data have committed themselves to an obligation of confidentiality;
188.8.131.52 take all measures required pursuant to article 32 of GDPR;
184.108.40.206 not engage any sub-contractor to process the personal data without first informing the Customer of the proposed use of such sub-contractor, or change to an existing sub-contractor, and shall:
220.127.116.11.1 provide the Customer with a reasonable opportunity to object to such use or change;
18.104.22.168.2 ensure that any sub-contractor who process such personal data is in turn subject to written obligations substantially the same as those set out in this clause 9; and
22.214.171.124.3 remain liable to the Customer for the acts and omissions of any such sub-contractor in relation to such personal data;
126.96.36.199 at the Customer’s cost, assist the Customer, through appropriate technical and organisational measures (insofar as possible), to respond to a request by a data subject to exercise his or her rights in respect of that personal data;
188.8.131.52 at the Customer’s cost, taking into account the nature of the processing and the information available to Clevenue, assist the Customer in ensuring compliance with its obligations pursuant to Articles 32 to 36 GDPR inclusive;
184.108.40.206 delete or return such personal data (and any copies of personal data unless retention is required by applicable law) to the Customer:
220.127.116.11.1 no later than 60 days after termination of this Agreement;
18.104.22.168.2 without delay when Clevenue ceases providing the Services; and
22.214.171.124.3 upon the Customer’s written request, provided that Clevenue will be excused from complying with its obligations under this Agreement to the extent that it is unable to comply with those obligations without processing such personal data;
126.96.36.199 at the Customer’s cost, make available to the Customer all information necessary to demonstrate Clevenue's compliance with this clause 9, and allow for and contribute to audits, including inspections on reasonable notice and during Clevenue's normal business hours, conducted by the Customer or another auditor mandated by the Customer (but subject always to the Customer procuring the compliance of such mandated auditor with clause 11); and
188.8.131.52 to the extent that it transfer such personal data outside of the EEA, comply with its obligations under Chapter V GDPR by providing an adequate level of protection to any such personal data transferred; and
9.3.2 the Customer:
184.108.40.206 instructs Clevenue to take such steps in the processing of personal data on its behalf as Clevenue reasonably considers necessary to the performance of its obligations under this Agreement;
220.127.116.11 irrevocably authorises Clevenue to give equivalent instructions to any subcontractor on its behalf;
18.104.22.168 warrants that it is and will remain entitled to give the instruction and authorisation in clauses 22.214.171.124 and 126.96.36.199;
188.8.131.52 will ensure that it has a valid legal basis for the processing of such personal data, and has otherwise complied with its obligations in respect of it;
184.108.40.206 will ensure that it is entitled to engage Clevenue to process such personal data so that Clevenue may lawfully process the personal data in accordance with this Agreement on the Customer’s behalf;
220.127.116.11 will prior to the date on which the Services commence and thereafter on request by Clevenue, provide to Clevenue the information necessary for Clevenue to comply with articles 30(2) and 32 of GDPR, to the extent not already known to Clevenue;
18.104.22.168 confirms that it has read Clevenue's information security policy and that the information security policy contains appropriate technical and organisational measures to ensure a level of security appropriate to the risk of such processing of personal data, and to the extent that the information security policy does not, the Customer warrants that it has prior to the Effective Date provided sufficient information to Clevenue for it to implement such appropriate technical and organisational measures;
22.214.171.124 will ensure that the information provided under clauses 126.96.36.199 to 188.8.131.52 inclusive is correct, complete and not misleading, and to update it from time to time as necessary. The Customer will indemnify Clevenue against and loss, damage, cost or expense which it may incur as a result of such information not being provided or being incorrect, incomplete or misleading;
184.108.40.206 will provide to Clevenue all reasonable cooperation and assistance in responding to any enquiry in relation to such personal data which Clevenue may receive from the Information Commissioner’s Office; and
9.3.3 the parties agree that:
220.127.116.11 the subject matter of such processing is the Customer’s CRM records as connected by the Customer;
18.104.22.168 the duration of such processing is the term of this Agreement;
22.214.171.124 the nature and purpose of the processing is the provision of cloud-based integration of the Customer’s CRM system;
126.96.36.199 the type of personal data to be processed are contact information, employee and job title details;
10.1 Nothing in this Agreement changes the ownership of either party’s intellectual property rights. In particular, all intellectual property rights in the Customer Data remain as between the Customer and Clevenue the sole property of the Customer.
10.2 As such, the Customer will fully indemnify and hold harmless Clevenue from and against any losses, damages, costs (including all legal fees) and expenses incurred by or awarded against Clevenue as a result of, or in connection with, any claim or action that Clevenue's use of the Customer Data in providing the Services infringes the intellectual property rights of a third party.
10.3 Each of the Customer and Clevenue grants to the other a nonexclusive, nontransferable, revocable, royalty free licence for the term of this Agreement to use such of its intellectual property rights as the other requires for the sole purpose of performing its obligations and exercising its rights under this Agreement.
10.4 Additionally, the Customer grants to Clevenue a non exclusive, royalty free licence to derive statistical data from the Customer Data, and to use and distribute such statistical data for any purpose, provided that none of the Customer Data itself will be contained in such statistical data.
11.1 In this clause 11 “Confidential Information” means information of commercial value which has been kept confidential by the party from whom the information originates and which has not come into the public domain in breach of any obligation of confidence.
11.2 Each party will treat as confidential all Confidential Information of the other party supplied under this Agreement, will not use such Confidential Information for a purpose other than the performance of its obligations and this Agreement and will not divulge any such Confidential Information to any person except:
11.2.1 with the prior written consent of the other party;
11.2.2 where reasonably necessary for the purposes of this Agreement; or
11.2.3 where required by law,
and in each such case will, prior to such disclosure and to the extent permitted by law, ensure that the recipients of such Confidential Information are subject to obligations materially equivalent to this clause 11.
11.3 The obligations under this clause shall remain in full force and effect notwithstanding the termination of this Agreement.
12.1 Nothing in this Agreement limits Clevenue's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.
12.2 Subject to clause 12.1, Clevenue will not have any liability to the Customer arising out of or in connection with this Agreement for any:
12.2.1 loss or damage caused by misuse or misconfiguration of any aspect of the Services by the Customer;
12.2.2 loss of profits or account of profits;
12.2.3 loss of revenue;
12.2.4 loss of contracts, sales or business;
12.2.5 loss of opportunity;
12.2.6 loss of anticipated savings;
12.2.7 loss of or damage to goodwill;
12.2.8 loss of or damage to data or information (the Customer acknowledging that Clevenue does not operate a backup or disaster recovery service, and that the Customer is responsible for backing up and recovering its own data); or
12.2.9 any indirect or consequential loss.
12.3 Subject to clauses 12.1 and 12.2, Clevenue's maximum total liability to the Customer arising out of or in connection with this Agreement:
12.3.1 in respect of any one claim or series of related claims is limited to an amount equal to the fees paid by the Customer to Clevenue during the 12 months preceding the event (or last in a sequence of events) giving rise to such claim or series of claims; and
12.3.2 in respect of any and all claims (taken together in aggregate) is limited to the lower of: (i) £25,000; and (ii) an amount equal to the subscription fees paid by the Customer to Clevenue during the term of this Agreement.
13. Force Majeure
If Clevenue is prevented, hindered or delayed in or from performing any of its obligations under this Agreement by any circumstance or event beyond its reasonable control, it will not thereby be in breach of this Agreement or otherwise liable for any such failure or delay in the performance of such obligations.
14.1 Any notice or other communication given to be given to a party under or in connection with this Agreement (“Notice”) must be in writing (which includes email but not fax) and addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case). A Notice will be deemed to have been received:
14.1.1 if delivered personally, when left at the address referred to above;
14.1.2 if sent by first class post, two business days after posting;
14.1.3 if sent by airmail, seven business days after posting; and
14.1.4 if sent by email, within 24 hours from sending if no notice of delivery failure is received.
14.2 The provisions of clause 14.1 will not apply to the service of any proceedings or other documents in any legal action.
14.3 Except as expressly provided in this Agreement, no variation of this Agreement will be effective unless it is made in writing, explicitly references this clause 14.3 and is signed by an officer of Clevenue..
14.4 No failure or delay by Clevenue to exercise any right or remedy provided under this Agreement or by law will constitute a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will prevent or restrict the further exercise of that or any other right or remedy.
14.5 This Agreement and the documents referred to in it:
14.5.1 contain the entire agreement between the Customer and Clevenue in relation to the Services; and
14.5.2 supersede and replace any and all agreements, promises, assurances, warranties, representations and understandings between Clevenue and the Customer, whether written or oral, relating to the Services.
14.6 Save in the case of fraud, each party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each party agrees that it will have no claim for innocent or negligent misrepresentation, or negligent misstatement, based on any statement in this Agreement.
14.7 No one other than a party to this Agreement will have any right to enforce any of its terms.
14.8 The provisions of article 10 of Directive 2000/31/EC (and the relevant national implementations thereof) will not apply to this Agreement.
14.9 If any provision or part provision of this Agreement is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision will be deemed deleted. Any modification to or deletion of a provision or part provision under this clause 14.8 will not affect the validity and enforceability of the rest of this Agreement.
14.10 The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Agreement without Clevenue's prior written consent (which Clevenue will not unreasonably withhold or delay). Clevenue may assign or transfer its rights or obligations under this Agreement without restriction.
14.11 This Agreement and all non-contractual obligations arising out of or in connection with it will be governed by English law and subject to the exclusive jurisdiction of the English courts.
These terms of service were last updated on 3rd July 2023.
Information we may collect from you
We may collect and process the following data about you: Information you give us. You may give us information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, [search for a product], [place an order on our site], [participate in discussion boards or other social media functions on our site], [enter a competition, promotion or survey], and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways: Information you give to us. We will use this information: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]); to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you
We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
to improve our site to ensure that content is presented in the most effective manner for you and for your computer.
to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure.
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
[We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
Where we store your personal data
[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.
Service Level Agreement
This policy sets out the support program and service levels for the Subscription Services we provide You and is subject to, and made a part of Your Terms & Conditions.
1.2 We shall provide the following support program in relation to the Growth Subscription as follows:
1.2.1 We shall categorise each reported error within 2 business days of an error being reported by You by (i) using the telephone help-line (during business hours); (ii) email or (iii) by Our Platform. Any references to ‘business days’ or ‘working hours’ is to normal business days and normal working hours in England (9am to 5pm -Monday to Friday, excluding public holidays).
1.2.2 Prioritisation shall be in accordance with the following table:
Priority 1 - Critical – entire system down.
Priority 2 - Urgent – individual function down, no workaround available, remainder of system working.
Priority 3 - Standard – Individual function down, workaround available.
Priority 4 - Other – training or procedural issues.
1.2.3 We shall provide identification and resolution, obviation and/or mitigation (including provision of a temporary workaround) of bugs or errors reported by You in the then current version of the applicable software in accordance with the following estimated target timescales provided always that the fault is caused by us (and for example, not caused by Your use of Our Platform in breach of your Agreement with Us):
Use of reasonable endeavours to resolve (fix) within:
Priority 1 - 1 business day
Priority 2 - 3 business days
Priority 3 - Led by business priorities
Priority 4 - Led by business priorities
1.2.4 At its sole discretion, We shall make available any updates for the Platform as We see fit and, for the avoidance of doubt, nothing in this policy shall oblige us to make any specific update to the Platform ; and
1.2.5 We shall provide telephone advice and assistance on the use of the Platform during working hours on business days.
1.3 For any errors relating to any third party software (such as optional integrations), We may liaise with the applicable third party and make available to You any remedies/work-arounds or updates provided by that third party in relation to that error.
1.4 We shall have no obligation to provide the Support Program where errors arise from:
1.4.1 damage to the Platform or software for any reason, including for the avoidance of doubt the failure or fluctuation of electrical power;
1.4.2 use of the Platform in combination with any equipment or software not provided by Us or not designated by Us in writing for use with any part of the Platform or any fault in any such equipment or software;
1.4.3 any breach of Your obligations under our Agreement with You however arising;
1.4.4 User error; and/or
1.4.5 Your use of the Platform as part of any Free Trial Period or Starter Subscription.
If you’re ever unhappy with Clevenue for any reason, just contact us and we'll take care of you.
We offer a full 30 day trial of our paid features, without the need for payment details up front - This means that you only ever pay for Clevenue once you're already sure that it's helpful and something you want to use, which makes our refund policy pretty simple:
Example of full refunds we’d grant
If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
Example of partial refunds or credits we’d grant.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Contact us, tell us what's up, and we'll work with you to make sure you’re happy.
*This policy applies to any product created and owned by Clevenue Limited.
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account.
Account owners can cancel their paid Clevenue plan within their account settings.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel?
If you have a paid Clevenue account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically cancelled and will be downgraded to Clevenue's Free Plan and you will lose access to all paid features. You can then chose to delete your account permanently.
We’ll permanently delete your account data 30 days after cancellation from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. Data can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a fair refund. We’ll treat you right.
We may cancel accounts if they have been inactive for an extended period:
For frozen accounts: 180 days after being frozen due to billing failures
For free accounts: after 365 days of inactivity
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behaviour.
1. Provision of Services: Clevenue agrees to provide the client with various types of supporting services as specified in this agreement. These services may include, but are not limited to, technical assistance, problem resolution, consultation, and professional services related to the software provided by Clevenue.
2. Free and Paid Support: Both free and paid support services may be provided as per the terms set forth in this agreement. Free support will be limited to the scope and conditions defined herein, whereas paid support will be provided upon receipt of agreed fees and will be defined by the level of service purchased by the client.
3. Professional and Consultation Services: Clevenue may offer additional professional and consultation services on an as-needed basis. The provision of these services is contingent upon the mutual agreement of both parties regarding scope, cost, and delivery expectations.
4. Agreement: The delivery of the aforementioned services will only proceed upon the mutual agreement of both Clevenue and the client. The client agrees to pay any associated fees for the aforementioned services, where applicable, as stipulated in this agreement or any subsequent agreement.
Changes to our Legal Terms & Policies
By continuing to access or use the Clevenue services after any modifications have been made, users and customers acknowledge and agree to be bound by the updated terms. If any user or customer disagrees with the modifications, their sole recourse is to cease using the Clevenue services.
Clevenue will make reasonable efforts to notify users and customers of any significant changes to the terms, conditions, policies, or agreements. However, it is the responsibility of users and customers to regularly check the Clevenue website for updates.
Clevenue reserves the right to make changes to the terms, conditions, policies, or agreements for various reasons, including but not limited to legal compliance, service improvements, or business needs. Clevenue disclaims any liability or responsibility for any losses, damages, or disputes arising from or related to the modifications made to the terms, conditions, policies, or agreements.
If any provision of these terms, conditions, policies, or agreements is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
By using Clevenue's services, users and customers acknowledge that they have read, understood, and agreed to this amendment clause, as well as the overall terms, conditions, policies, and agreements provided by Clevenue.